Dear Madam or Sir,
I must apologize for a most embarrassing error. When I was filling out my company benefits, I mistook your charity for a medical insurance program.
I can only imagine the confusion my doctor's bills caused. Please give my sympathies to the employees involved and explain it was a misunderstanding not a cruel prank.
Sadly, I must terminate my contributions. While I believe strongly in all you do for the community, these are hard times. I have a lot of doctors bills to pay. I may end up seeking charitable assistant myself.
As a small effort to atone for my error, I will personally call the State Insurance Commission and explain your company is in no way, shape or form an insurance company. All those complaints are a horrible misunderstanding.
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